The ombudsperson acts as an independent representative of the university to hear to student concerns, investigate and find solutions to resolve issues. Because of extensive knowledge of the university, the ombudsperson is in a position to interpret university policy to students and make recommendations to the central administration when policy changes are needed. The ombudsperson expedites the decision–making process within the university and ensures that policies and procedures are followed.
The Ombudsperson Program was not established to bypass or circumvent those individuals who have responsibility for departments or classroom instruction. Nor is the Ombudsperson Program designed to eliminate certain structured grievance and appellate mechanisms already established by the university.
When regular channels have not brought resolution to your problem you should contact the appropriate ombudsperson. The ombudsperson seeks to resolve matters informally before they become matters in a formal grievance–appeal proceeding and assists students in reestablishing communication with whom a complaint may have been filed.